Shipping Policy

Shipping Policy

At MerryLuk, we’re committed to delivering your order quickly, efficiently, and safely. This  Shipping Policy outlines our delivery process, estimated timeframes, and other important shipping terms you should be aware of when placing an order on our website.

Shipping Locations

We currently deliver across major metro and selected regional areas in Australia. Our primary shipping zones include:

  • Sydney Metro

  • Melbourne Metro

  • Brisbane Metro

  • Adelaide Metro

  • Canberra Metro

  • Perth Metro

We also ship to select regional and rural locations. Please check availability at checkout or contact our team if you’re unsure.

Shipping Timeframes

Estimated times vary depending on your location:

  • Metro Areas: 5–10 business days

  • Regional Areas: 7–14 business days

  • Remote/Rural Areas: May require additional time

Once your order has been dispatched, you’ll receive a tracking number via email so you can monitor your delivery.

Shipping Fees

We offer the following options:

  • Free shipping for eligible metro postcodes and selected promotional items

  • Flat-rate shipping for standard orders

  • Quoted shipping for oversized or custom items

Final costs will be calculated and shown at checkout.

Split Deliveries

In some cases, your order may arrive in multiple boxes or be split into separate shipping batches. We do this to reduce the risk of damage and to ensure quicker shipping where possible. Tracking details will reflect each shipment.

Missed Deliveries

If you're not available at the time of delivery:

  • The courier may leave a calling card for re-delivery or pickup

  • Re-delivery fees may apply depending on the carrier’s policy

  • We are not responsible for delays caused by missed deliveries

Delivery Address Policy

Please ensure your delivery address is correct before placing your order. We are unable to change delivery addresses once an order has been processed. If incorrect information causes a failed delivery, you may be charged a re-delivery fee.

Delays and Exceptions

While we strive for prompt delivery, delays may occur due to:

  • Weather events or natural disasters

  • Peak sale periods (e.g. Black Friday, Christmas)

  • Supplier or courier delays

We appreciate your patience and will keep you informed of any delays.

For Returns

Visit our Return & Refund Policy page to learn more about returns and costs.

Do You Have Further Questions?

If you have any questions or require help with your shipping status, feel free to contact us at:

📧 Hello@MerryLuk.com

Or visit our Contact Us page for more support.